Shipping policy

  1. Local Delivery: We are pleased to offer local delivery within our service area, which generally covers Brisbane and the surrounding areas. We strive to provide prompt and reliable delivery service to our valued customers.
  2. Delivery Area: Our local delivery service extends to locations within approximately 50 kilometers of Brisbane. If you are unsure whether your area falls within our service range, please feel free to contact us for clarification.
  3. Delivery Method: Deliveries are typically made curbside and to the ground floor. Our delivery personnel will strive to bring the items as close as possible to your preferred drop location, taking into account accessibility for delivery vehicles. Please ensure that the drop-off area is easily accessible and free from any obstacles that may hinder the delivery process.
  4. Out-of-Area Deliveries: If you require a delivery outside our local service area, we are happy to accommodate your request. Simply let us know the quantity of your order and the specific area/location for delivery, and we will arrange the best available freight option to ensure your order reaches you in a timely manner. Please note that additional charges may apply for out-of-area deliveries.
  5. Delivery Acceptance: Upon delivery, we kindly ask you to inspect the items for any visible damages or discrepancies. If you notice any issues, please inform the delivery personnel immediately. It is important to review the items upon delivery to ensure they meet your expectations.
  6. Delivery Timeframes: For local deliveries within our service area, we aim to deliver your order as quickly as possible. Delivery timeframes may vary depending on factors such as the availability of the items and the delivery route. Our customer support team will provide you with an estimated delivery timeframe upon order confirmation.
  7. Delivery Updates: We understand that staying informed about the status of your delivery is important. We will keep you updated throughout the delivery process, providing any necessary information and notifications regarding your order.

If you have any specific delivery instructions or concerns, please feel free to communicate them to our customer support team. We will do our best to accommodate your needs and ensure a smooth and hassle-free delivery experience.

Should you have any further questions or require additional information, please do not hesitate to reach out to our friendly customer support team. We are here to assist you every step of the way and make your delivery experience a pleasant one.